SUSPENSION AND TERMINATION
MARVEL SYSTEM reserves the right to suspend or terminate any account for breaching any of the policies contained on this Website or any breaches under its general terms and conditions for the provision of services including non-payment of accounts without notice to the offending client or party.
Account suspension is the temporary closing of an account until all outstanding matters has been resolved to the satisfaction of Marvel System. While an account is suspended, all of a client’s Web files, emails, databases, sub-domains, etc. are retained fully intact however you will have no account privileges, and the public viewing of your pages is removed. For a detailed summary of our administrative late fee charges, refer to our PAYMENT TERMS.
If a customer’s account is suspended for non-payment, all payments that are due, if any, including suspension fees, must be paid in full before the account is un-suspended. These payments must be made before the seven (7) day deadline, to avoid termination of the account.
Account termination is permanent and takes place seven (7) days from an account is placed into suspension. An account may be terminated without notice, and without prior suspension by Marvel System. On termination all of your files, folders, sub-domains, email addresses, databases, etc are totally removed. If your account has been terminated by either Marvel System or at your request, you, the customer will be responsible for re-uploading your files, etc, if you choose to have your account reinstated.
If a customer’s account is terminated for non-payment, all payments that are due, if any, including termination fees, must be paid before the account will be reinstated.
CLIENT INITIATED TERMINATION
When a client initiates account termination Marvel System will only terminate this account by direct request. The request must include the customer’s username, and password, in addition to the request stating your reason for termination.
Client initiated termination will not be accepted via email. To terminate an account you must fill out a support desk ticket or in writing. We must be able to identify you as the account holder in order to terminate the account.
Please note that the account will continue to be billed until such time as the request is received in its proper form, and charges incurred will still apply. You need to ensure that we are notified at least thirty (30) days prior to a new billing cycle.
Please visit our contact page, for Marvel System contact details and sending us an email to our billing department. This is the only guaranteed way of ensuring your account will be terminated
BANDWIDTH OVER USAGE
Marvel System does not suspend your service once you reach your data transfer limit. Where a capped service is provided, your service may be shaped to a transfer rate specified by Marvel System until the monthly billing period has completed. With services plans that are not capped we may at our discretion allow you to go over your designated limits. Depending on the service plan, your bandwidth will be shaped to a lower speed. In some cases, additional charges will apply to specific service plans (please check your service agreement and its product offering.
However if you continually go over your data transfer limit Marvel System will contact you to discuss your options.
Our policy is not to penalize any customers if their website becomes popular. However at the same time we must ensure fair access to our servers for all our customers. Therefore it is Marvel System policy that accounts that continually and unfairly taking up loads on our servers will be suspended and we will contact the owner of the account to discuss future options.
Cutoffs apply to delinquent accounts. Accounts are considered delinquent where payments have not been received beyond seven (7) days following the due date. A reconnect fee of Rs. 2500.00 will be applied to all delinquent accounts. There are no fees associated for re-instating an account terminated by the user.
Any overdue payments that are due, at the time of account termination, is subject to collections.
Marvel System will turn overdue payments into a Collection Agency. Any bill that has to be turned into a Collection Agency, will incur Rs.1000 administration fee and reasonable Collection Agency fees in addition to the amount owed.
If the customer defaults in its payment obligations, information about that default may be given to our nominated Collection Agency, and as such our Collection Agency may give information about the customers default to other Collection Agency customers.
WAQAR UL ISLAM
+92-300-4102774 / +92-321-4545719